IT Support Executive — Lucknow
Provide first-line desktop and helpdesk support to end users, troubleshooting hardware, software and network issues, and maintaining IT asset records.
Job Details
IT Support Executive
Provide first-line desktop and helpdesk support to end users, troubleshooting hardware, software and network issues, and maintaining IT asset records.
Responsibilities
- Provide first-line helpdesk and desktop support to office and client staff
- Troubleshoot hardware, software, printer and network connectivity issues
- Set up new systems, install software and manage user accounts and access
- Log, track and resolve support tickets within agreed timelines
- Maintain IT asset inventory and basic documentation
Requirements
- Graduate in any stream; BCA/B.Sc (IT/CS) preferred
- Working knowledge of Windows, MS Office and basic networking
- Good communication skills and a patient, service-first attitude
- Willingness to learn new tools and support software as required